A ticketing system is the most widely used correspondence medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the most effective way to resolve an issue that requires a certain amount of time to investigate or that needs to be forwarded to a server administrator. In this way, all comments contributed by either party will be kept in the exact same location in the event that someone else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts in order to do a certain task or to get in touch with the hosting company’s tech support staff. If you wish to administer a number of domains and each one is hosted in its own account, you’ll have to use even more accounts simultaneously. Additionally, it may take significant time for the hosting provider to reply to your ticket request.