If your web hosting service provider offers live chat support, you can speak to an agent in real-time and find out helpful info or get a problem resolved timely. The basic advantage of using chat rather than calling to consult with a live person is that you need just a computer with Internet access, so that you will not pay any charges if you're in a different country or state. Furthermore, it'll be a lot quicker to copy and paste data such as domains, usernames or error messages in other words details that are sometimes difficult to provide to the other side on the telephone. The live chat is also a much faster solution to contact your hosting service provider's support team compared to using a ticketing system. Last, but not least, in case some problem requires some more time to be dealt with, you can do something else while you wait for support on the live chat, therefore you won't waste time - something that's impossible when you're on the telephone.