24/7 Customer Support
Read more about customer support and why it's hard to find a hosting provider which can offer top-class support.
The customer support that you can receive from your cloud web hosting provider is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical trouble with an active account. Prompt and correct information about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine website hosting provider and not from a reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a few days in order to get an answer to your query, thus your web sites may stay offline for a long time. However, a provider that offers different means of communication and has a tech support staff available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance without delay, that's why our cloud web hosting
services feature 24/7 tech support along with several ways of contact. If you do not have an account yet, you can give us a call or use our live chat and consult with a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up buying a service that you can't use effectively. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. Unlike the majority of suppliers out there, we reply to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated service
that we provide feature 24/7 customer and tech support, so no matter what issue you have, you are able to get in touch with us and we will help you quickly. Our guaranteed reply time for every email message or trouble ticket that you open via your Hepsia web hosting Control Panel is only one hour; usually the response time rarely is more than 20 minutes. We also offer phone support with a couple of local numbers internationally and a live chat, which means that you are able to contact us and get more details about our solutions even if you don't have an account yet. We're able to assist you with any question or a problem you have - payment methods, package specifications, e-mail configuration, website hosting account settings, and many others. If you use our services, you won't ever encounter a scenario where you should wait for a couple of days to get an issue resolved like you will need to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from our company, you can contact us 24/7 for every server-related issue or forany difficulties or questions regarding the pre-installed software the server comes with. If you haven't purchased your VPS server
plan yet, you'll be able to learn more about our services by giving us a phone call or through our live chat service. For more technical problems, you can send an e-mail or open a ticket through your billing Control Panel and you will get support within less than one hour no matter the time of the day, even on holidays and weekends. The actual response time in most cases does not extend past half an hour. In case you're looking for assistance with third-party software, you'll be able to use the Managed Services upgrade which you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we provide come with 24/7 support via different means of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the packages or you have some billing or general questions, you're able to phone one of the local numbers that we have internationally or you could use our live chat service and talk with a live agent. For strictly technical problems that need assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail message, since these channels are more appropriate to track a certain problem. The answer time for them rarely exceeds 30 minutes, therefore you can forget about having to wait for a whole day to get support. Our support service is available for all of the server-related matters, as well as the pre-installed software. If you need assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all the packages.