Customer Support Channels
A 1–Hour Ticket Response Guarantee
Each assistance request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a server administrator, we’ll without delay forward it and leave a comment to inform you that your matter is being worked on. If you make use of the Managed Services package, any of the services included there will be executed at a time that is suitable for you.
A First–Class Help Desk Support Service
We’ll be at your disposal 24x7 to respond to any enquiries that you may have connected to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance handling server administration procedures, you can examine our Managed Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and troubleshooting services
A User–Friendly Help Section
We have provided the Hosting Control Panel with a detailed knowledgebase, which offers detailed explanations of its features and functions. Also, we have filmed exhaustive video tutorials that will further explain to you how to carry out a certain operation or solve a frequently experienced problem. The instructional articles and the video tutorials are readily accessible from every section of the Hosting Control Panel via the Videos and Help buttons located in the upper right corner.